The 2012 Customer Satisfaction Survey About Design-Build Projects

New research concludes that design-build solutions for water projects save time and money, and improve project quality

The vast majority of municipalities (within North America) are satisfied with their use of design-build (DB) and construction management-at-risk (CMAR) project delivery methods; and, nearly all plan to use these methods again for future water and wastewater projects.

The Survey was commissioned by the Edgewater, Maryland-based Water Design-Build Council, a non-profit trade association with the mission of promoting best practices in design-build and CMAR in the water and wastewater sector.

“The results of this survey confirm what the members of the Water Design-Build Council have experienced at the project level,” commented Water Design-Build Council President and CDM Smith Vice President Pat Gallagher. “Design-Build and CMAR deliver real results for municipalities in terms of cost savings, project quality, and overall efficiency.”

The objective of the 2012 Municipal Owners Satisfaction Survey is to gauge the level of satisfaction that owners have experienced from using design-build or CMAR delivery approaches for water and wastewater infrastructure projects. The survey was emailed to 455 individuals and followed up with reminder phone calls. Survey participants were primarily managers and members of the project staff of local and regional governmental units (such as utilities, municipalities, and water/wastewater districts), as well as a few policy-makers. More than a third (34%)—from 15 different states—responded.